Refund policy
Last updated: February 9, 2026
At Candlry, we create candles for special moments — congratulations, weddings, zodiac signs, birthdays, housewarmings, and a little bit of humor too. Because our candles are carefully crafted and often purchased for specific occasions, we follow a strict return and refund policy.
Returns
We do not accept returns once an order has been delivered.
Candles are fragile and personal-use products, so we are unable to take them back due to reasons such as:
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Change of mind
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Ordered the wrong scent or design
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Didn’t like the product after delivery
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Event got canceled or postponed
Damaged or Defective Items
If your candle arrives damaged, broken, or defective, we’ve got you covered.
To be eligible for a replacement or refund:
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You must contact us within 48 hours of delivery
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Provide clear photos or videos of the damaged item and packaging
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Share your order number
Once verified, we will offer:
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A replacement, or
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A refund (to the original payment method), depending on the situation
Refunds
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Approved refunds will be processed within 5–7 business days
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Refunds are issued to the original payment method
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Shipping fees (if any) are non-refundable
Cancellations
Orders can only be canceled before they are processed or shipped.
Once shipped, cancellations are not possible.
Contact Us
If you have any questions about this policy or need help with an order, reach out to us at: